ik99 Privacy Policy
Your personal information is completely safe with us — learn in detail how ik99 collects, stores, and protects your data.
This Privacy Policy ("Policy") applies to the ik99.cam website operated by ik99 ("we", "us", or "platform"). When you use our platform, you agree to the terms described in this Policy. We take your privacy very seriously and are firmly committed to keeping your personal information secure.
This Policy will inform you about what types of information we collect, why we collect it, how we use it, and how we keep that information secure. For any questions, contact us at: [email protected]
1. Information We Collect
During registration, transactions, and use of services on ik99, we may collect the following categories of information:
1.1 Identity Information
- Full name, date of birth, and nationality
- Email address
- Copy of government-issued identification (where applicable)
- Residential address
1.2 Financial Information
- Mobile numbers for bKash, Nagad, and Rocket (for transactions)
- Deposit and withdrawal history
- Transaction amounts and dates
1.3 Technical Information
- IP address and browser information
- Device type and operating system
- Cookie and session data
- Activity logs on the platform (login times, page visits, game sessions)
1.4 Communication Information
- Information provided to our support team via live chat and email
- Content of complaints and reviews
2. Purpose of Data Collection
We collect and process your personal information for the following legitimate purposes:
- Account Management: To complete registration, verify identity, and ensure account security.
- Financial Transactions: To process deposits, withdrawals, and reward distributions.
- Responsible Gaming: To monitor user gaming behaviour, identify potential issues, and take protective measures.
- Legal Compliance: To comply with applicable laws, Anti-Money Laundering (AML) regulations, and fraud prevention policies.
- Customer Support: To provide 24/7 live chat assistance in Bengali and email support.
- Platform Improvement: To analyse user experience and improve service quality.
- Promotional Communication: To send information about bonuses and promotions with your consent.
3. Data Storage and Security
ik99 has adopted industry-standard technical and organisational measures to keep your personal information secure.
3.1 Technical Security
- All data is transmitted using SSL/TLS encryption.
- AES-256 encryption technology is used to store sensitive information.
- Firewalls and intrusion detection systems are active to prevent unauthorised access.
- Regular security audits are conducted.
3.2 Retention Period
We retain your information for as long as your account remains active or as necessary to provide services. Even after an account is closed, certain information may be retained for the applicable period as required by legal obligations, dispute resolution, or fraud prevention.
4. Sharing Information with Third Parties
We do not sell, rent, or commercially distribute your personal information. However, information may be shared in the following limited circumstances:
- Payment Processors: Minimum necessary information to complete financial transactions via bKash, Nagad, and Rocket.
- Identity Verification Services: With trusted third parties to complete the KYC (Know Your Customer) process.
- Legal Authorities: To competent authorities in response to lawful orders or investigations under the laws of Bangladesh.
- Fraud Prevention: With authorised security service providers to identify suspicious activity.
Data sharing agreements are in place with any third-party service providers to ensure they use your information only for the specified purpose.
5. Cookies and Tracking Technologies
The ik99 platform uses cookies and similar tracking technologies to improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: Essential for managing login sessions and basic functionality.
- Functional Cookies: To remember your preferences and settings.
- Analytical Cookies: To collect anonymous statistics about platform usage.
5.2 Cookie Controls
You can control or disable cookies from your browser settings. However, disabling essential cookies may limit some features of the platform.
6. Your Rights
You have the following rights regarding your personal information:
- Access: The right to know what information we hold about you.
- Correction: The right to request correction of inaccurate or incomplete information.
- Deletion: The right to request deletion of your personal information in certain circumstances (unless a legal obligation applies).
- Objection to Processing: The right to object to the processing of your information for marketing communication purposes.
- Data Portability: The right to receive your personal information in a structured, commonly used format.
- Withdrawal of Consent: The right to withdraw consent at any time for consent-based processing.
To exercise these rights, email us at [email protected]. We will process your request in a timely manner.
7. Protection of Minors
ik99 is for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor is using our platform, the relevant account will be closed immediately and any collected information will be deleted.
If you believe a minor is using our platform, please notify us immediately at [email protected].
8. Third-Party Websites and Links
Our platform may contain links to third-party websites. ik99 is not responsible for the privacy practices of these external sites. We recommend that you read the privacy policy of any third-party website before visiting it.
9. Data Breach Response
If a data security breach occurs that creates a high risk to your rights and freedoms, we will notify you in a timely manner in accordance with applicable law. The notification will include details of the nature of the breach, possible consequences, and the remedial measures we have taken or propose to take.
10. Changes to This Policy
We may update this Privacy Policy from time to time. For any significant changes, we will publish a prominent notice on this page and update the "Last Updated" date at the top of the Policy. We recommend that you visit this page regularly.
Continued use of the platform after changes will indicate that you have agreed to the updated Policy.
11. Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact our dedicated support team:
- Email: [email protected]
- Live Chat: 24/7 live chat support in Bengali is available directly at ik99.cam.
We will endeavour to process your request as quickly as possible.
Contact Us
Our 24/7 support team is always ready for any privacy-related questions.