ik99 Terms and Conditions

2. Eligibility and Age Verification

The minimum age to open an account on the ik99 platform is 21 years. No user will be permitted to play games without age verification. By creating an account, you confirm that:

• You are at least 21 years of age.
• You are using the platform voluntarily and for personal entertainment.
• You do not reside in a jurisdiction where online gaming is completely prohibited.
• You are not operating the account on behalf of another person.

3. Account Registration and Management

Each user may create only one account. Creating multiple accounts is a violation of ik99's policy.

3.1 Account Information

• Accurate and truthful information must be provided at the time of registration.
• It is the user's responsibility to keep their account password confidential.
• Any unauthorized access to the account must be reported to the support team immediately.
• Contact the support team to make changes to account information.

3.2 Account Verification

ik99 may request necessary documents for identity verification at any time. Withdrawals may be delayed until verification is complete. If required documents are not provided, the account may be temporarily suspended.

3.3 Account Closure

If a user wishes to close their account voluntarily, they must notify our support team via live chat. ik99 reserves the right to close any account without notice in case of a terms violation.

4. Financial Transactions: Deposits and Withdrawals

ik99 provides transaction facilities through the most popular mobile payment methods in Bangladesh. We are committed to ensuring fast and secure transactions.

4.1 Deposit

• Accepted payment methods: bKash, Nagad, Rocket.
• Minimum deposit amount: ৳300 (for each method).
• Funds are added to the account almost instantly after a deposit.
• Deposited funds may only be used for gaming purposes.
• If a deposit fails due to a technical issue, contact live chat immediately.

4.2 Withdrawal

• Minimum withdrawal amount: ৳500.
• Withdrawals are generally completed within 1 hour.
• Withdrawals can only be made to a mobile banking account registered in your own name.
• Withdrawal processing may be delayed until verification is complete.
• Withdrawals will not be approved if bonus conditions have not been met.
• ik99 reserves the right to hold any withdrawal request on suspicion of fraud.

5. Bonuses and Promotions

ik99 offers various types of bonuses and promotional offers. Each bonus has its own conditions that the user must fulfill.

5.1 Welcome Bonus

• New members will receive a 120% bonus on their first deposit, up to a maximum of ৳20,000.
• To claim this bonus, the first deposit amount must be at least ৳300.
• The wagering requirement for the welcome bonus is 20 times.
• The combined total of the bonus and deposit must be wagered at the specified multiplier.

5.2 General Bonus Conditions

• A bonus applies to one user, one device, one IP address, and one payment method only.
• Bonus funds cannot be withdrawn directly; they become withdrawable only after the wagering conditions are met.
• If bonus abuse or fraud is detected, the bonus and any associated winnings will be forfeited.
• ik99 reserves the right to change or cancel any bonus offer at any time.
• Claiming the same bonus from multiple accounts is strictly prohibited.

6. VIP Program

The ik99 VIP program has three tiers — Bronze, Silver, and Gold. Different benefits and weekly cashback are provided at each tier.

• Bronze: Up to 0.3% weekly cashback and basic VIP benefits.
• Silver: Up to 0.5% weekly cashback, priority support, and special offers.
• Gold: Up to 0.8% weekly cashback, a personal account manager, and exclusive promotions.

Advancement to a VIP tier is determined based on the user's overall activity, gaming history, and engagement with the platform. VIP cashback is automatically added to the account every week.

ik99 reserves the right to change the terms of VIP benefits. VIP status may be revoked due to inactivity or a violation of the terms.

7. Gaming Rules

The following rules must be followed when playing games on ik99:

7.1 Fair Play Policy

• All games are operated through third-party certified Random Number Generator (RNG) technology.
• Any attempt to influence game outcomes using software or any other method is strictly prohibited.
• Use of automated betting software or bots is a violation of the terms.

7.2 Technical Issues

If a game is left incomplete due to network disconnection or a technical fault, ik99 reserves the right to determine the result of that round. In such situations, ik99's decision is final.

7.3 Provider Terms

All game providers, including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe, have their own terms of use. These terms apply in conjunction with ik99's terms.

8. Prohibited Activities

The following activities are strictly prohibited on the ik99 platform. Violating these restrictions will result in account closure and the balance may be forfeited:

• Operating an account on behalf of or for a minor.
• Using the platform for money laundering or any illegal purpose.
• Bonus abuse or operating multiple accounts for the purpose of bonus hunting.
• Attempting to hack or manipulate the gaming system or software.
• Fraudulent conduct toward other users.
• Communicating with ik99 staff using threatening or abusive language.
• Completing transactions using a third-party payment method.

9. Personal Data and Privacy

ik99 gives the highest importance to the protection of users' personal data. Details on how your information is collected, stored, and used can be found in our Privacy Policy.

• Personal data is not sold to any third party.
• Information is not disclosed to authorities except to meet legal obligations.
• All data is kept secure through SSL encryption.
• To request changes to or deletion of your data, contact the support team.

10. Limitation of Liability

The ik99 platform provides services on an "as-is" basis. ik99's liability is limited in the following matters:

• User losses caused by technical faults, network issues, or server downtime.
• Improper use of a user's password or account information.
• Delays or errors in third-party payment processing.
• Any financial loss arising from game outcomes.

ik99 will not be liable under any circumstances for indirect, special, or consequential losses. Gaming is inherently risky; only wager what you can afford to lose.

11. Responsible Gaming

ik99 places the highest priority on responsible gaming. We believe gaming should be entertaining, not addictive.

• You can activate your deposit limit, time limit, or self-exclusion at any time.
• If gaming problems arise, contact our 24/7 live chat support immediately.
• For detailed guidance on responsible gaming, visit our Responsible Gaming page.

12. Dispute Resolution

If you have a dispute or complaint, first contact our support team via live chat. We aim to provide a resolution within 48 hours.

• The support team will first review the matter and provide an appropriate resolution.
• If you are not satisfied with the support team's resolution, the matter will be escalated to senior management.
• For all disputes, ik99's system logs and records will be considered as final evidence.
• Relevant funds may be temporarily held during the dispute resolution process.

13. Intellectual Property

All content on the ik99 website — logos, graphics, text, software, and games — is the intellectual property of ik99 or its licensors. Reproduction, distribution, or commercial use of any part of this content without prior permission from ik99 is strictly prohibited.

14. Changes to Terms

ik99 reserves the right to change these Terms at any time. Users will be notified of significant changes via email or through the platform. Continued use of the platform after any changes will be considered acceptance of the new Terms.

For any questions or clarifications, please contact our support team:

• 24/7 Live Chat (in Bengali)
• [email protected]