ik99 Responsible Gaming —
Safe, Healthy and Enjoyable
We believe gaming should always be fun. At ik99, your protection and mental well-being are our top priority.
Why Is Responsible Gaming Important?
Online gaming is a form of entertainment — and it stays enjoyable only when you play within limits. ik99 believes every player should keep a careful eye on their budget, time, and mental state. When gaming causes stress instead of enjoyment, seeking help is not a weakness — it is a brave and smart decision.
We have built several effective tools into our platform to help you manage your gaming habits. From setting deposit limits to self-exclusion — everything is within your reach.
Remember: gaming should never be treated as a source of income. It is for entertainment only. If you ever feel you are placing bets to recover money you have lost, take a break immediately and contact our support team.
The Core Pillars of ik99's Responsible Gaming Policy
- Mandatory 21+ age verification
- Option to set deposit and loss limits
- Self-exclusion option
- Time-out feature for a set period
- Reality Check notifications
- 24/7 support in Bengali
- Minor protection measures
Warning: Gaming addiction can cause mental and financial harm. If you feel affected, seek help immediately.
Our Tools for Your Safety
Set a Deposit Limit
Set your own maximum on how much you can deposit per day, per week, or per month. Once set, the limit takes effect immediately. A 24-hour waiting period applies to any increase in the limit.
Time-Out Feature
Temporarily suspend your account for any period from 1 day to 6 weeks. You will not be able to log in during a time-out. This is ideal for short breaks.
Self-Exclusion
If you feel gaming is having a negative impact on your life, choose long-term self-exclusion. Once excluded, your account cannot be reactivated before the set period ends.
Reality Check Notifications
A pop-up notification every 30, 60, or 120 minutes will remind you how long you have been playing and how much you have won or lost. This helps you stay aware of your gaming session.
Minor Protection
Use a strong password and do not share it so that children or underage members of your household cannot access ik99. Allowing anyone under 21 to play is strictly prohibited.
24/7 Gaming Support
Feel free to talk to us about any gaming concerns. Our trained support team is available in Bengali around the clock, seven days a week via live chat.
Build Healthy Gaming Habits
Budget First, Play Second
Set a fixed budget before each gaming session. Do not deposit more than that amount. Never bring living expenses, rent, food, or essential family costs into your gaming budget.
Stick to Time Limits
Decide how long you will play before you start, and take a break when that time is up. Keep Reality Check notifications on so you stay aware of the time.
Do Not Chase Losses
The urge to place more bets to recover lost money — known as chasing losses — is a key sign of problem gaming. If you lose, take a break and end the session if needed.
Do Not Play When Emotional
Avoid gaming when you are under stress, angry, depressed, or have been drinking. Judgment is impaired in these states and the risk of greater losses is higher.
Spend Time with Family and Friends
Gaming should not replace your social life. Maintain a healthy balance with family, friends, and social activities.
Recognise the Signs of a Problem
If any of the following signs apply to you, gaming may be becoming a problem:
- Repeatedly spending beyond your budget
- Finding it hard to stop gaming
- Increasing your bets to try to recover lost money
- Thinking about gaming frequently
- Taking time away from family or work to play
- Taking on debt or lying because of gaming
- Feeling anxious or irritable when not gaming
- Feeling no satisfaction even after a big win
If any of the above signs appear, contact us via live chat right now or send an email to [email protected]. Our team is ready to help you.
Getting Help Is Easy
For any concerns or problems related to gaming, the ik99 support team is here for you. We do not judge — we just help.
Live Chat
Bengali-language live chat support is available 24 hours a day, 7 days a week. Log in to your account and start a chat directly — you can also get help setting gaming limits or requesting self-exclusion.
Email Support
To report a detailed problem, email [email protected]. Write "Responsible Gaming" in the subject line and our specialist team will respond promptly.
Set Account Limits
Activate deposit limits, loss limits, and time-out directly from Account Settings. These changes take effect immediately.
Request Self-Exclusion
If you want to take a long-term break, request self-exclusion via live chat or email. While the exclusion is active, we will not send you any promotional messages.
Deposit and Withdrawal Policy
We follow transparent policies to ensure financial responsibility at ik99:
- Minimum deposit: ৳300 (all methods)
- Minimum withdrawal: ৳500
- Withdrawal time: usually within 1 hour
- Payment methods: bKash, Nagad, Rocket
- You can set your own deposit limit
Remember to always consider your financial means before making a deposit. Never play with borrowed money or money belonging to someone else.
Stay Informed About Bonuses
Bonus offers can be attractive, but consider them carefully before accepting:
- Welcome bonus: 120% on first deposit, up to ৳20,000
- Wagering requirement: must complete 20x
- Read the bonus terms and conditions carefully
- Do not make extra deposits just to claim a bonus
- If you have questions about a bonus, ask support
Responsible Gaming FAQ
Other Sections of ik99
Play responsibly and enjoy our various gaming sections.